In Portugal, the following Consumer Dispute Resolution Entities are currently available:

• National Centre for Information and Arbitration of Consumer Conflicts (CNIACC);

• Coimbra District Consumer Conflict Arbitration Centre (CACCDC);

• Lisbon Consumer Conflict Arbitration Centre (CACCL);

• Autonomous University of Lisbon Arbitration Centre (CAUAL);

• Madeira Autonomous Region Consumer Conflict Arbitration Centre

  (CACC RAM);

• Porto Information and Arbitration Centre (CICAP);

• Vale do Ave Information and Arbitration Centre (TRIAVE); Vale do Cávado

  Information and Arbitration Centre (CIAB);

• Algarve Information, Mediation and Arbitration Centre (CIMAAL).

  In the case of national and cross-border consumer disputes online, the consumer can contact the European Consumer Centre via the ODR (“online dispute resolution”) platform, competent for resolving disputes related to contractual obligations arising from online sales or service contracts, available at: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show &lng=PT

  For more information, visit the Directorate-General for Consumer website: www.consumidor.pt.