EXCHANGE & ORDER CANCELLATION POLICY

Right of withdrawal from the contract

In accordance with applicable regulations, if you are contracting as a consumer, you have the legally established right to withdraw from the contract within 14 days of its conclusion without giving any reason.

The withdrawal period will expire after 14 days from the day you (or a third party other than the carrier indicated by you) physically acquire multiple items in an order delivered separately; 14 days from the day on which you (or this third party indicated by you) physically acquired the last product.

To exercise the right of withdrawal from the contract, you can contact us by email or registered letter, informing us of your decision to withdraw from this contract.

The consumer may, however, exercise the right of free termination by any means, and is not required to use any of the aforementioned means. To comply with the deadline for free termination of the contract, it is sufficient to send your communication regarding your exercise of the right of termination before the contract termination period expires.

Despite the general free exercise of contract termination being free of charge, the customer is responsible for the costs of return.

If the customer terminates the Contract, we will refund the amount paid for the products, and any other payments received with respect to the contract (except for return costs if applicable), without undue delay and provided that it does not exceed the deadline of 14 days, starting from the day when you were informed of your decision to terminate this contract.

We will make the refund using the same form of payment that the customer used for the original transaction. In any case, the customer will not pay any fees resulting from this refund.

Despite the above, we may withhold the refund until we receive the products back, or until the customer provides evidence that they have been returned. After the delivery of the order, if the customer exercises the right of termination of the contract and makes a return, we cannot assume the risk of the return packaging when it refers to causes not attributable to Klay & Mary, notably losses.

Similarly, the customer is responsible for the content of the return package.

In the event of an error in the content of the return package not attributable to Klay & Mary, we have the right to charge the costs associated with the corresponding return to the customer, if applicable.

All rights recognized by current law will be safeguarded. In the case of cancellation, and where the order has not been dispatched, there are no costs associated. It is only requested that such cancellation be made by email to info@klay&mary.com.

Klay & Mary commits to refund the User within a maximum of 15 working days 11.2 Warranty of Conformity and Defective Products
All our products have the mandatory legal warranty period.

In cases where you consider that, at the time of delivery, the product does not comply with the contract provisions, the consumer customer must contact us within a period of 30 days, via our email, indicating the details of the product and the damage suffered.

As legally established, instead of canceling the contract (and consequent return of the good and refund), you may also opt for the replacement of the product, or for an appropriate reduction of the price.

The refund of the price, replacement of the product, or appropriate reduction of the price paid for the item must occur as soon as possible and, in any case, within 30 days from the date of delivery of the good.

The amounts paid for the products returned due to any damages or defects will be refunded in full, including the delivery costs incurred with the shipping of the item and the costs of returning them.

The return should be made by the same means of payment that was used to pay for the purchase. All rights recognized by current law will be safeguarded.